Customer advisor

Fuel Your Passion

Got a burning love for Action Sports and a knack for talking shop with other experts, but also explaining things to newcomers within the sport? Are you fluent in English and keen on helping customers find exactly what they need? If the thrill of action sports runs in your veins, and you're ready to bring your passion to a dynamic international crew, then SkatePro wants you on our Customer Connection Team!

About SkatePro:

We're a Danish-born, internationally reaching e-commerce hub for all things action sports, based right outside Aarhus. From skateboards carving concrete to skis slicing powder, and yes – especially BMX bikes and Scooters shredding ramps – we're the go-to for enthusiasts who demand quality gear and expert advice. Our customers are both passionate but also parents and grandparents of passionate riders and young shredders, and we're looking for someone to connect with everyone.

Your profile:

• You have experience with some of our products and a natural interest in the environment they are used in.
• Fluent English skills – you can communicate clearly and enthusiastically, both in writing and conversation.
• A positive, team-player attitude with a knack for connecting with people.
• A natural ability to help and guide customers, turning their questions into solutions.
• You can navigate in an ever-changing environment and gather the knowledge you need to help our customers
• You thrive in an informal, open office environment

Experience in customer service from a previous job is a big plus, but not a must. Your biggest asset is your product knowledge, language skills and a natural interest in our products, which helps you connect with customers and build positive relations.

Your tasks:

• Providing top-notch customer service across phone, chat, and email to all our customers.
• Help our customers get the info and advice they need to skate/cruise/ride/surf within all categories.
• Share your product knowledge not only customers but also with your colleagues, both on an everyday basis and through product workshops.
• Making sure our customers are getting the best customer service in the world.
• Solve problems customers may have regarding items that broke or were not delivered as expected.
• Reply to reviews both internally and on other platforms.

We offer a job with:

• A chill environment, with open office spaces and no closed doors.
• Passionate and awesome colleagues from all over Europe.
• Focus on teamwork and supporting each other to give the customers the help and guidance, they seek.
• A good insight into how to run a successful webshop.
• A possibility to have a major impact on how our customer views us and how you solve their questions.
• Events with focus on both social gathering and action sports.
  • Social events with the whole company like the summer party and Christmas party.
  • Action sports events like a day of Watersports-events at Aarhus Water sports Complex in Aarhus Ø or riding Berlin Inline Marathon.
  • Team events every quarter, where we decide and plan the activity ourselves in the department.

At SkatePro we all have different backgrounds, both referring to our nationality, what brings us to Denmark but also education. Our company language is English, and we have an informal and rather chill work environment, often clothed in our own merchandise (not mandatory, though).

Additional information

The position is expected to be 37 hours of work per week on average. Working hours are generally between 8 and 17 Monday to Friday. Working hours may expand during our high season leading from Black Friday into January as well as around Easter, where also Saturdays may be included.

The work is executed at our headquarters in Søften, a little north of Aarhus. Here you will be part of a dynamic and energetic team with various cultural and educational backgrounds. Common for us all is that we strive to give the customer the best experience possible by being in touch with us.

Starting date: as soon as possible

Does this sound like something you can identify yourself with, then send your application with the headline “Customer advisor" and add your language in the header to job@skatepro.com. You are welcome to only emphasize that language, which you speak, in the title, and please be sure to tell us, what action sports you are into.

If you have any questions, you are more than welcome to send them to the email above.

We are looking forward to receiving your application!